Refund and Cancellation Policy for Moonstone
1. Order Cancellation
- Orders can be canceled within 24 hours of placing the order.
- Once shipped, orders cannot be canceled.
2. Returns
We accept returns under the following conditions:
- Product must be unused and in original packaging
- Return request must be made within 7 days of delivery
3. Non-Returnable Items
- Customized jewellery
- Earrings (for hygiene reasons)
- Items on sale
4. Refund Process
- Refunds will be processed within 5–7 business days after approval
- Amount will be credited to original payment method
5. Damaged or Incorrect Products
- If you receive a damaged or wrong product, contact us within 48 hours with proof (images/video)
6. Contact for Returns
Email: support@creatoranjali.com